Report Fraud or Impersonation

If you have already paid money

If you have paid money to someone impersonating us, act now, the first hour matters most. Call the national cyber-fraud helpline 1930 immediately. File a complaint at cybercrime.gov.in. Call your bank’s fraud line and ask them to freeze the beneficiary account. Then tell us, using the details below. We will give you our records and our official-channel details to support your complaint, free of charge. You may also call the India Tourism 24×7 helpline 1800-11-1363.

Those first three steps go to the authorities who can actually act on a payment while it can still be stopped or traced. Telling us matters too, and it can happen at the same time rather than after: the sooner we know, the sooner we can confirm for you, and for the bank or the police, that the transaction was never with us.

Report it to us

Call us or write to us: +91 99966 69190, or info@om-travels.in. There is no separate form to fill in and nothing to upload before we will look into it. Telling us directly, by phone or in writing, is the report.

Tell us what happened, when it happened, and the phone number, UPI ID, domain or account used against you. Say whether any money changed hands and how much, and whether you have already filed a report with the police or on cybercrime.gov.in. A screenshot of the message or the call log helps us trace it faster, but it is not required to make the report: what you can tell us over the phone is enough to start.

Our response commitment

A fraud report is a complaint, and it is handled under the same commitment as any other: acknowledged within 24 hours, and resolved within 15 days, never later than the 30-day outer statutory limit set out in full at /grievance-redressal. Most reports of this kind, confirming a transaction was not with us, checking a number against our own records, do not need anywhere near that long.

What we do with your report

We check what you have told us against our own official channels: the number, the WhatsApp account, and the email address a genuine message from us would have come from. Where a fake number, domain or account is identified, we take it up with the platform or the registrar it belongs to, asking for it to be investigated and taken down. Where a police complaint is already filed, or you intend to file one, we support it with whatever records we hold: confirmation of what genuinely came from us, and when. And where we see the same pattern more than once, the same fake number or the same script used against more than one customer, we warn other customers rather than treating each report as isolated.

Official reporting channels

These sit alongside telling us, not instead of it. Each is a government or banking channel with the standing to freeze an account, investigate a number, or open a formal case, which we do not have ourselves.

• National cyber-fraud helpline: 1930
• cybercrime.gov.in, the National Cyber Crime Reporting Portal
• Your own bank’s fraud line, to stop or trace a payment
• India Tourism 24×7 helpline: 1800-11-1363
• National Consumer Helpline: 1915, or consumerhelpline.gov.in, for the consumer side of a dispute

We will support your complaint

What we can genuinely offer, once you have reported something to us, is this: written confirmation, where we can give it, that a transaction or a message was not with us or from us; our own list of official channels, so a bank or the police can check a number or an account against what we actually use; and cooperation with any request the police or a platform makes of us as part of looking into what happened. We will not promise more than that, because a promise we cannot keep is worse than none.

A concern about our own staff or a vendor

This page is for somebody impersonating us. If your concern is instead about someone genuinely working with us, a driver’s conduct, a fare you believe is wrong, how a vendor we use has behaved, that is a service complaint rather than a fraud report, and it goes through a different route: see /grievance-redressal, which sets out who to write to and how fast you hear back.

Privacy of your report

A fraud report you send us, and anything you attach to it, is personal data, and it is handled exactly as our Privacy Policy at /privacy-policy sets out for any other personal data you give us. It is used to look into your report and, where relevant, to support a police or platform complaint, and it is not used for anything else.