People, safety & ethics
Solo & Women Traveller Safety
This page is the fuller protocol our Traveller Safety policy points to for a solo or a woman traveller, and especially for a night trip. It does not repeat the vehicle standard, the driver standard or the general emergency protocol; it adds what is specific to travelling alone: what reaches you before pickup, how we handle a halt and a route, how a harassment complaint against a driver is dealt with, and who to call.
Our commitment
If you are travelling alone, and especially if you are a woman travelling alone or at night, we hold ourselves to the same standard set out in our Traveller Safety policy, plus what is on this page. Nothing here replaces that policy; it sits alongside it, for the situations a solo or a night trip actually raises.
Before your pickup
Our Traveller Safety policy at /legal/traveller-safety already sets out what reaches you before a trip: the driver’s name and mobile number, the vehicle and its class, and that this reaches you by 9 pm the evening before. On a trip you are taking alone, that detail is not a courtesy, it is how you check that the vehicle at your gate is actually ours before you get into it.
Before your pickup we send you your driver's name and mobile number and the vehicle's class and registration. If the person or the vehicle that arrives does not match what we sent you, do not board. Call +91 99966 69190 immediately.
Driver vetting for solo and women travellers
The standard every driver on our panel is vetted and held to, police verification and minimum experience among them, is set out in full at /legal/driver-conduct-and-duty-hours and applies without exception to a trip you are taking alone. This page adds one thing that policy does not cover: what happens the moment a complaint is raised.
On any complaint of harassment or inappropriate behaviour by one of our drivers, that driver is removed from duty immediately, pending investigation. This does not require the complaint to be proved first. Our POSH Policy, at /legal/posh-policy, extends to the vehicle as an extension of the workplace and gives a complaint route to a customer directly, not only to an employee.
That removal is automatic and it is not a punishment handed out lightly; it is a precaution taken the moment a concern is raised, so that whatever the investigation finds, you are never sharing a vehicle with the driver you complained about while it is under way.
Night travel
Our line at /legal/traveller-safety is answered at any hour, and that applies exactly the same at three in the morning as it does at three in the afternoon. What is different about a night trip is what a stop can mean, and that is what the next two sections set out. If our driver genuinely needs to stop, he is expected to tell you why before he pulls over, not after.
Halts
A halt is made only where it is genuinely necessary, and only at a location that is lit, staffed and public, a fuel station or a dhaba on a busy stretch rather than an empty layby. Our driver tells you before he stops, not after he has already pulled in.
You may refuse any halt, and you may ask the driver to stop instead at a lit, staffed and public location, at any time. Our drivers are told to comply and to tell our office.
The route
The route your driver runs is the one confirmed at booking, and it does not change without your knowledge, the same standard our Driver Conduct & Duty Hours policy already sets for every trip. Where a vehicle is fitted with GPS or telematics, a deviation from that route is visible to our office as well as to you, which is one more reason to call the moment anything about the road looks wrong rather than waiting to see where it goes.
How to report
During a trip, call our line the moment anything needs attention; you do not have to wait until the trip ends to raise it. After a trip, write to our Grievance Officer at /grievance-redressal with the date, the vehicle and what happened. Raising a genuine concern, in good faith, is never held against you or noted against a future booking.
Consequences for a driver
A driver reported under this page is removed from duty immediately, pending investigation. Where the report is upheld, that removal is permanent: he does not return to our panel, on this booking or on any future one. Where the conduct amounts to an offence, it is reported to the police, and we cooperate fully with whatever the investigation needs from us.
Helplines
- 112, the national emergency number.
- 1091, the women's helpline.
- 181, the women's helpline.
- 1363, the tourist helpline run by India Tourism.
- Our own line, published at /legal/traveller-safety and answered at any hour.